Returned Goods Policy

Alvord-Polk will replace or apply full credit to your account for any tool that does not meet advertised catalog specifications for quality. 

Alvord-Polk will not accept as a return any tool or brush that has been altered or modified from its original manufactured specifications. 

A minimum of 15% re-stocking charge will be applied to any returned standard.  This charge will be deducted from the credit that will be issued to your account. 

Alvord-Polk will not accept any return for a product that is purchased prior to one calendar year from date of request for return.  All returns must be given a RETURNED GOODS AUTHORIZATION and that can only be authorized by the Quality Assurance Manager, Customer Service Manager or President. 

Alvord-Polk reserves the right to decline any return if the quantity desired to be returned cannot be reasonably re-sold with the next calendar year.

Special Tools Policy

Cancellations of SPECIAL tools are subject to a charge for raw material and work performed prior to the time of cancellation.  Acceptable industry practice assumes a 10% over and under shipment on a special tool order.  If no over/under shipment is allowed, the corresponding RFQ and purchase order should carry the appropriate instructions.

Terms of Payment

Net 30 days.  FOB Millersburg, PA (Alvord-Polk Tool, Brush One) Lake Preston, SD (21st Century) with minimum transportation charges prepaid or allowed on orders of $1000.00 (Net) or more.  Minimum order is $25.00 (Net).

Unpaid Accounts Policy

Accounts unpaid beyond 30 days are subject to a service charge of 1-1/2% per month.  A credit HOLD will be placed on current active orders to the same account once any open invoice exceeds 60 days.

Shipping

FOB Millersburg, PA (Alvord-Polk Tool, Brush One) Lake Preston, SD (21st Century) - Freight pre-paid on orders over $1000.00 (Net)

Drop Shipments will be charged a $10.00 handling charge and will only be shipped via standard UPS (Next Day, Second Day and 3 Day Select and Ground Shipments).