Returned Goods Policy

Alvord-Polk will replace or apply full credit to your account for any tool that does not meet advertised catalog specifications for quality. 

Alvord-Polk will not accept as a return any tool or brush that has been altered or modified from its original manufactured specifications. 

A 15% re-stocking charge will be applied to any returned standard.  This charge will be deducted from the credit that will be issued to your account. 

Alvord-Polk will not accept any return for a product that is purchased prior to two calendar years from date of request for return.  All returns must be given a RETURNED GOODS AUTHORIZATION and that can only be authorized by the Quality Assurance Manager, Customer Service Manager or President. 

Alvord-Polk reserves the right to decline any return if the quantity desired to be returned cannot be reasonably re-sold with the next calendar year.

Special Tools Policy

Cancellations of SPECIAL tools are subject to a charge for raw material and work performed prior to the time of cancellation.  Acceptable industry practice assumes a 10% over and under shipment on a special tool order.  If no over/under shipment is allowed, the corresponding RFQ and purchase order should carry the appropriate instructions.

Terms of Payment

Net 30 days.  FOB Millersburg, PA (Alvord-Polk Tool, Brush One) Lake Preston, SD (21st Century) with minimum transportation charges prepaid or allowed on orders of $1000.00 (Net) or more.  Minimum order is $25.00 (Net).

Unpaid Accounts Policy

Accounts unpaid beyond 30 days are subject to a service charge of 1-1/2% per month.  A credit HOLD will be placed on current active orders to the same account once any open invoice exceeds 60 days.


FOB Millersburg, PA (Alvord-Polk Tool, Brush One) Lake Preston, SD (21st Century) - Freight pre-paid on orders over $1000.00 (Net)

Drop Shipments will be charged a $10.00 handling charge and will only be shipped via standard UPS (Next Day, Second Day and 3 Day Select and Ground Shipments).

No Collect, 3rd Party Billing or Consignee Billing will be allowed on Drop Shipments.

Open Account Applications

Complete address, telephone number and FAX number of three trade references and your bank are required.  PRICES SUBJECT TO CHANGE.